Insurance claims support

What we help with

We help clients understand the claims process, communicate with insurers and keep track of the case where the policy and circumstances allow us to assist. This is broker support, not a promise to handle every part of a claim ourselves.

• Notify us where appropriate For urgent or emergency situations, follow the insurer's own emergency assistance line first if the policy has one — that is normally the fastest route to help. Tell us as soon as you reasonably can afterwards.
• Insurer notification We help make sure the claim is notified to the insurer correctly and within any time limit the policy sets.
• Documentation and evidence We tell you what the insurer typically asks for — photos, invoices, repair estimates, police or other official reports where relevant — so nothing obvious is missing when the file is submitted.
• Communication with the insurer We act as a point of contact between you and the insurer during the assessment, in English, so you are not left decoding correspondence in another language on your own.
• Following up We keep track of where the case stands and follow up where there are unreasonable delays.

Frequently asked questions