Insurance agency registered with the ASF n.º 425591790/3 · DGSFP (LPS) — licensed in Portugal, passported into Spain. Write to us
How Adler & Rochefort Works

From a first message to an ongoing policy

Insurance brokerage is a process, not a transaction. Here is what actually happens after you get in touch, what we ask for along the way, and what we do and do not promise.

Hugo Gonçalves

Reviewed by Hugo Gonçalves, Founder & Risk Management Specialist at Adler & Rochefort · Degree in Business Management (University of Hertfordshire) · Ongoing training at the Chartered Insurance Institute (CII), London.

Insights
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The process

Six steps

The same shape applies whether you need one type of cover or several, in Portugal or in Spain.

Set expectations

Ask for a quote — it takes under a minute

Tell us the essentials. As each proposal is specific and requires a detailed analysis of the risk, response times may vary.

What to expect

Being upfront about how insurance actually works tends to save time later, so here is the honest version rather than a marketing one.

We will ask for information
Accurate answers to a small number of questions matter more than anything else — insurers underwrite based on what is disclosed, and an inaccurate answer is one of the most common reasons a later claim is contested.
Documents may be requested
What is needed varies by product and by insurer — we ask for what is actually required, not a blanket checklist.
Underwriting varies by insurer
The same risk can be viewed differently by two insurers. Acceptance is never guaranteed before an insurer has actually assessed the case.
Quotes can change
An indicative figure can move once full details are confirmed — this is normal underwriting practice, not a bait-and-switch.
Policy wording matters
What a policy actually covers is set by its wording, not by a summary on a website. We explain the wording before you sign, we do not just quote a price.
You choose whether to proceed
Getting a quote or a written comparison from us creates no obligation to buy anything.
Portugal and Spain

Two different markets

Portugal is where Adler & Rochefort is authorised and based, with several years of insurer relationships in place. Spain is served under Freedom of Services on the basis of that same authorisation — a genuine but newer part of the business.

In practice this means: the insurers and products differ between the two markets — in Spain we place property cover with specialist insurers that underwrite there, and international health cover with Allianz Care, Cigna Global and APRIL International — and the regulatory and underwriting rules that apply are not identical. Where something cannot be placed on the terms it needs in a given market, we say so rather than imply otherwise — see insurance in Portugal and insurance in Spain for what each market actually covers today.

Ready for step one?

Tell us what you need and where, and we will follow the process above — starting with a written answer, not a sales call.